Understanding what it is that your pest control pro is looking at when they do that evaluation walk around your property can solve a lot of mysteries! The truth is, there are hundreds of points that an experienced pest control specialist is evaluating when he walks a property. He is going to take these points under advisement based on his experience, the needs of the client, and the different aspects of the property that he observes.
What to do?
An example of how these skills come together took place while New York City was in the midst of the bed bug outbreak. Our professionals had experience with bed bugs, of course, but this was an unforeseen and very impactful invasion. Keeping the city calm and circulating only accurate information was a big part of our role for our existing customers.
Innovating and researching to find the right solutions for different types of infestations was our research teams’ job. They worked hard day and night until they found the right solutions, but they would not have had that success without one property inspection performed by technician Jonathan Kim.
Importance of cooperation
Jon attended to one of our hotel clients on the day after the outbreak. The client asked for an evaluation to be performed on their property. Jon carefully explained that an evaluation of that type was not guaranteed and that the eventual result could be that no bedbugs were seen, but they might be hiding.
Bed bugs are sneaky that way. The client was satisfied that he still wanted the inspection, so Jon went forward with it. Just like every inspection, he walked the perimeter of the building. He inspected for points of ingress and egress. He developed a sketch of the area. He noted previously placed traps and treatment signs. He did this in his planning notebook that every Blue Heron technician carries.
When he came back to the shot and showed the R and D team what he had done, they were astonished, and it lead to one of the greatest discoveries of this outbreak. The simple bed bug, unbeknownst to us, was able to detect and communicate treatment with a specific chemical, and that’s how they were getting through the barriers and into our hotels.