Author Archive: Dev Patel

Here’s what we know about pests and pest control…

The fact of the matter is, there are some pests that aren’t going away. Our culture is so attuned to what we can do to change a situation that we are not always open to the idea that a situation won’t be changed.

Moving things around doesn’t change the distribution of things, and in effect that’s a lot of what pest control technicians do: they encourage pests to move to another area.

This is sort of pest gentrification. Killing all of the pests is not possible. Moving them to someone else’s back yard is.

Feeling his way through his initial company’s release, Dev Patel Pest Control was focused on giving clients a thorough understanding of their options and what various types of treatments could be expected to produce. The information overload that some clients experienced was a surprise to Dev and his technicians.

He redesigned the platform and instead provided his clients with just enough news to understand what the industry was suggesting, and to make informed choices. Dev Patel had the best educated and best served customers in the business, and Blue Heron was developed to ensure that heritage carried forward into the commercial client’s experience.

The facts about pest control are simple. Pests will always exist.

There will always be nuisance animals and insects that make our days a little less than perfect. Those are not the concern of the true pest management professional. Pests which impact the health and livelihood of a person are the worry, and there are cultures where pests are a serious and unending impact on health. Pest management specialists make sure that the right chemicals and barriers and complementary alternative methods are in place to keep the dangerous pests at bay.

They do it with the care and concern for the people they are helping. They do it with care and love for the planet, and a desire to use as little chemical treatment as possible while still achieving results. There are plenty of reasons to be frustrated with pests. Dev Patel developed a company that minimizes those reasons.

Here’s a video with some interesting facts about pest control…

Pest Control

Helping Pest Control Professionals Help You

Understanding what it is that your pest control pro is looking at when they do that evaluation walk around your property can solve a lot of mysteries! The truth is, there are hundreds of points that an experienced pest control specialist is evaluating when he walks a property. He is going to take these points under advisement based on his experience, the needs of the client, and the different aspects of the property that he observes.

What to do?

An example of how these skills come together took place while New York City was in the midst of the bed bug outbreak. Our professionals had experience with bed bugs, of course, but this was an unforeseen and very impactful invasion. Keeping the city calm and circulating only accurate information was a big part of our role for our existing customers.

Innovating and researching to find the right solutions for different types of infestations was our research teams’ job. They worked hard day and night until they found the right solutions, but they would not have had that success without one property inspection performed by technician Jonathan Kim.

Importance of cooperation

Jon attended to one of our hotel clients on the day after the outbreak. The client asked for an evaluation to be performed on their property. Jon carefully explained that an evaluation of that type was not guaranteed and that the eventual result could be that no bedbugs were seen, but they might be hiding.

Bed bugs are sneaky that way. The client was satisfied that he still wanted the inspection, so Jon went forward with it. Just like every inspection, he walked the perimeter of the building. He inspected for points of ingress and egress. He developed a sketch of the area. He noted previously placed traps and treatment signs. He did this in his planning notebook that every Blue Heron technician carries.

When he came back to the shot and showed the R and D team what he had done, they were astonished, and it lead to one of the greatest discoveries of this outbreak. The simple bed bug, unbeknownst to us, was able to detect and communicate treatment with a specific chemical, and that’s how they were getting through the barriers and into our hotels.

Pest Control

Bed Bugs and Why They Came to New York City

While the origin of the bed bug epidemic cannot be entirely know at this time, there is good evidence that New York was an ideal destination for bed bugs. There are great opportunities for the bed bugs to travel with people, across and throughout the City, and there is no place like New York City for people moving around!

Going from plane to train to hotel and sometimes off to another hotel, the bed bug spread was pretty simple to understand. It just required the movement of a place like New York.

Case study – one of our clients

When it came time to evaluate a long time, well-loved commercial client for bed bugs, we were very hesitant. It is hard to say with any certainty that bed bugs are or are not in a place unless you can find and see them with your own eyes. Our field technicians did not want to steer our client wrong. We have been serving them for over thirty years.

blogpost3image1We were able to fall back on the knowledge and wisdom of our founder, Dev Patel, and remembered that some people are very frightened of bugs. Bed bugs in particular, prey upon the unconscious fears that we have of being attacked in our sleep. The itching and hygiene issues aside, bed bugs are particularly scary.

We established an evaluation platform and performed our first bed bug evaluation at no charge for our client. This gave us a chance to try out our protocol, but also helped us remember that we are in the service business. We are here to make people more comfortable, and to make their lives easier.

Generally speaking a pest outbreak in a major metro area is nothing to feel happy about. However, Blue Heron was honestly proud to live up to our heritage and execute bed bug evaluation and remediation in the best and most cost effective way possible for our clients. Developing a solid inspection platform is just one of the ways we serve our clients.

Pest Control